Cancellation & Refund Policy

OYBA SERVICES believes in helping its customers to every extent possible and has therefore a liberal cancellation policy. Under this policy:

. Cancellations will be considered only if the request is made immediately within 5 minutes of order being placed (*only those services which are prepaid). Thus Oyba shall have the right to collect a penalty of 100% of the order amount for breach of contract terms as a compensation for the damages suffered by Oyba services, with a right to deny any refund the order value in case Buyers order is prepaid  .

·For  OYBAintercity postpaid services (*which work on the principle of price on action i.e., invoice will be generated as per the task/scope of work allocated by customer). In cases wherein customer confirms order after accepting invoice generated by Oyba services &subsequently Payment is made by the customer; in such scenarios, cancellations will be considered only if the request is made immediately within 5 minutes of order confirmation of these post-paid services. The cancellation or refund will not be entertained once the work has been started.

. In case of receipt of damaged or defective items please report the same to our Customer Service team of OYBA.  The request will, however, be entertained once the team/merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.

· In case of complaints regarding defective product or warranty related matters, we will refer the issue to manufacturers for early resolution of the same (as OYBA Services only act as a medium connecting customer to vendor by providing errands/real time 24*7 assistance. Hence, OYBA Services is not responsible/liable for such cases.

In cases of complaint of any spurious product, the liability shall solely lie with the merchant selling the product. Oyba is merely facilitating the errands and transaction between the merchant and the buyer & therefore, Oyba shall assume no liability with respect to product sold by merchant

. Oyba reserves the right to collect a penalty for the orders constrained to be cancelled by Oyba for reasons not attributable to Oyba, including but not limited to:

a) in the event if the address provided by buyer is either wrong or falls outside the delivery zone;

b) Failure to deliver buyer order (Oyba intercity service tasks both *tangible &intangible* constitute an “order”) by phone or email at the time of delivering the order booking;

c) failure to deliver buyer order due to lack of information, direction or authorisation from buyer at the time of delivery, or

d) unavailability of all the items ordered by buyer at the time of booking the order, however in such unlikely event Oyba will contact & inform the buyer on phone number provided to us at the time of placing the order. In such an event buyer will be entitled to cancel the entire order and shall be entitled to a refund upto 100% of the order value.

. if merchants cancel a order due to reasons not attributable to buyer refund is entertained.

· In case of any Refunds approved by OYBA SERVICES, it’ll take 9-15 days for the refund to be processed to the end customer. ·For Oyba international and Empathy facilitation services: As a general rule no refund & no cancellation policy.